Everything in one place.
Quick answers, privacy details, and service terms—kept simple and easy to find.
What areas do you serve?
Miami Beach and surrounding neighborhoods. Contact us for availability outside our standard service area.
Are you available last minute?
Yes. We accept same-day and emergency requests whenever scheduling allows.
What are your hours?
We are available 24/7 by appointment.
How does The Walk Club work?
The Walk Club is our membership plan, available in three levels: Essential (2 walks/week), Signature (4 walks/week), and Premier (5 walks/week). Your walks are yours to use whenever you want them, 24/7.
Do you offer private and group walks?
Yes. We offer one-on-one solo walks and carefully matched small group walks.
Will I receive updates?
Yes. Visits may include GPS, photo, and written updates depending on the service.
What if I need to cancel?
Please provide at least 24 hours’ notice whenever possible. Late cancellations may be subject to a fee.
What information do you collect?
We may collect your name, phone number, email address, service address, pet information, emergency contacts, scheduling preferences, and communications with us.
How do you use my information?
We use information to schedule services, communicate with clients, process payments, improve our services, and comply with legal obligations.
Do you sell personal information?
No. We do not sell personal information. Information may be shared only with trusted service providers necessary to operate the business or when required by law.
How do you protect my information?
We use reasonable safeguards to protect personal information, although no method of storage or transmission can be guaranteed to be completely secure.
Can I request changes or deletion?
Yes. You may request access to, correction of, or deletion of your personal information by contacting us.
How can I contact you about privacy?
Email: hello@miamipetconcierge.com
What services do you provide?
Ruffaford provides dog walking and pet concierge services by appointment.
How do appointments and cancellations work?
Appointments are subject to availability. We request at least 24 hours’ notice for cancellations. Same-day cancellations or missed appointments may incur charges.
What are client responsibilities?
Clients agree to provide accurate information regarding their pets, including medical conditions, behavioral concerns, emergency contacts, and access instructions.
Can you refuse or stop service?
Yes. We may refuse or discontinue services if a pet presents an unreasonable safety risk or if conditions are unsafe.
How do payments work?
Payment is due according to the agreed pricing. Memberships may renew unless cancelled under the applicable membership agreement.
What is the liability policy?
To the maximum extent permitted by law, Ruffaford is not liable for indirect, incidental, or consequential damages arising from use of its services. Nothing in these terms limits liability where prohibited by law.
What law governs these terms?
These Terms are governed by the laws of the State of Florida.